How big are the tanks?
Our 1-3 bathroom (12 GPM) systems feature 9x48” tanks that stand about 52 inches tall, including the valve head. The 4-6 bathroom (15 GPM) systems use 10x54” tanks with a total height of roughly 58 inches. We recommend allowing a space of 20x10” for single tanks and 30x10” for combo systems.
What materials are the tanks made of?
The tanks are crafted from high-quality, USA-made, high-spun fiberglass and meet strict safety standards. They come with a lifetime warranty covering manufacturer defects. Unlike some alternatives on the market, our tanks are protected with a premium neoprene cover for added durability.
Is the system suitable for well water?
Yes, our system can be used with well water. However, it does not remove iron, manganese, or hydrogen sulfide, so pre-treatment is recommended if these are present.
How often should the tank media be replaced?
The carbon filter media is backed by a 5-year or 1,000,000-gallon guarantee for chlorine reduction to undetectable levels. When it’s time for replacement, just empty the old carbon and refill with new media. Our salt-free softener media is designed to last the lifetime of the system without needing replacement.
When do I need to replace the pre-filter?
The sediment pre-filter inside the housing should be changed every 8 to 10 months. Most homeowners can easily handle this task themselves.
Who installs the system?
Our systems are designed for easy installation by anyone with basic plumbing knowledge. A local plumber can also complete the installation without any issues, and we’re happy to assist you in finding one in your area if needed.
What warranty and return policy do you offer?
We provide a lifetime warranty on all tanks and parts against manufacturing defects. You can try our system risk-free with our 6-month return policy — if you’re not satisfied, simply return it within six months for a full refund.